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What information is available through First Community's E-statement program?

Members can view and print their monthly account statements, as well as any 1098 and 1099 tax forms, FREE at our secure web site.

Is my E-statement account information protected from others viewing it?

Yes, your information is protected with 128-bit encryption and requires a password, which only you will know.

What kind of computer equipment and software program is needed to use First Community E-statements?

You do not need any special computer configuration or software package to access your E-statements, just a computer, Internet access and an Internet browser that supports 128-bit encryption. Microsoft Edge, Internet Explorer 11 or higher, the latest version of Chrome or Firefox and Safari 9 or higher provide the security encryption required for First Community's E-statement program.

 

How do I view my monthly E-statement?

Your statement can be accessed a number of ways:

  • By clicking on the link provided in the email notification,
  • By logging into your Online Banking account and clicking on E-STATEMENTS, or
  • Directly from the E-statements log in page provided from the Online Banking menu on our homepage, or here.

What if I accidentally delete my email notification that my statements are ready? Can I still view them?

Yes! You can view your E-statements at anytime by logging into your Online Banking account and clicking on E-STATEMENTS, or here.

What if I no longer want to receive my statement electronically? How do I stop receiving E-statements?

You can switch back to the paper version of your statements at any time. Contact a credit union representative by email using this secure form and ask to change your statements back to paper, or you can login to Online Banking, select the menu option for "Online Forms," complete the cancellation form by clicking the "Cancel Online Services" link and completing the appropriate sections of the form. Once the form is completed, click "Submit" and allow 1-3 business days for the form to be processed.

NOTE: If you have a First Rate Checking account, E-statements are one of the requirements to earn the qualifying interest rate, if you choose to switch back to paper statements you will no longer meet the minimum qualifications and you will be paid the non-qualifying rate on all First Rate balances during each qualifying cycle.

Can I have my E-statement email notification sent to two different email addresses?

Yes, you can. You can enroll two email addresses when you sign up for E-statements. If you are already enrolled in E-statements and would like to add an additional email address to receive your notification, please email us using this secure form with the additional email address.

How can I get a paper copy of my statement?

You can print any statement or notice from your Statement Library of available statements. If you would like to print a copy, select the desired statement from the Statement Library, click the "Printer Friendly PDF Version" link, then, click the printer icon or select file and print.

(NOTE: You may have to adjust your printer margins the first time you print by selecting File/Page Setup from the menu bar and setting the left and right margins to .25 each)

You may also request a paper copy of your statements at any time for a fee of $1.50 per statement by contacting the Member Service Center at (636) 728-3333 or 1-800-767-8880, or via email using this secure form.

How do I change my E-statements password?

If you have forgotten your password you may use our "Forgotten Password" link located here. Your password will be sent to the email address on file. Or you may contact a credit union representative by email using this secure form, to have your password reset. The next time you login you can change your password to one of your choice by using the "change password" feature located under the My Profile section of the E-statements site.

Is the password case sensitive? Can you use symbols, such as dashes, dollar signs, etc.?

The password for E-statements is case-sensitive and must be between 8 and 20 characters in length. You may use symbols, such as dashes or dollar signs, in the password content.

Is my password for E-statements the same as my Online Banking password?

No. Instructions for your initial password were sent to you in your welcome letter email. If you don't have this email, please contact us using this secure form, and request to have your welcome letter resent. Once you have logged onto E-statements you may change your password to be the same as your Online Banking password as long as it is between 8 and 20 characters.

Currently, with our new Single-Sign on feature, if you are logged into your Online Banking account, you can access your E-statements account by selecting the "E-statement" link. This securely authenticates and logs you into your E-statement account eliminating the need to remember an additional ID and password.

Can joint members sign the enrollment form for E-statements?

Yes; the account may be enrolled in E-statements by any owner of the account.

Will I automatically get my credit card statements via E-statements if I enroll my account?

Credit card E-statements are available through our online banking system. 

How do I change my email address?

Once logged into E-statements, select the "My Profile" option from the menu, then, change the email address information and click save.

When will my new monthly E-statement be available for viewing?

Your E-statement will usually be available by the 5th business day of the month. You will receive an email notification when your statement is ready for viewing.

How many months of E-statements are accessible?

Your statements remain online in your Statement Library for a rolling 18-month period, beginning with the month in which you first signed up for E-statements. Statements older than 18 months are available by contacting the Member Service Center at (636) 728-3333 or 1-800-767-8880, or via email using this secure form.

Can my E-statement information be exported to other programs?

Yes. First Community's E-statements can be saved as a text file and imported into Microsoft Word© or another text program.