We are here to help! If you need to contact a specific department, please see the contact list below.
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FAQ
We've compiled a list of our frequently asked questions to help you navigate our products and services. Take a look and see if this helps answer your question.
Information Center
(636) 728-3333
Monday through Friday 8am to 7pm and Saturday 8:30am-12:30pm CST
Please have your Phone PIN ready.
Compliments?
We love them! If you have some feedback to give us on the great service you received you can leave a message on our compliment line by calling 636-532-8508.
Express24 Automated Information Line
Available 24/7 for balance inquiries, reviewing transactions and reviewing our locations and hours.
(636) 728-3300
Online Support Department (Online Banking, Bill Pay & Mobile Support)
(636) 537-4473
First Mortgage & Home Equity Loans - Applications
(636) 728-3380
Existing Mortgage & Home Equity Loans - Payoff Requests
[email protected] or fax 636-728-2316
Business Services
(636) 728-3381
All Other Loan Applications
(636) 728-3330
Electronic Services (Card Support - Including Lost or Stolen Card)
Debit Card
(636) 728-3333 (option 5)
Credit Card
(636) 728-3360
After Hours Credit Card Support: 1-855-341-4650
Visa: 1-800-847-2911 (1-800-VISA-911)
International Collect Calls: (410) 581-9994
Mailing Address
First Community Credit Union
Attention: Information Center
P.O. Box 1030
Chesterfield, MO 63006
Corporate Office
First Community Credit Union
17151 Chesterfield Airport Road
Chesterfield, MO 63005
Investment Services at First Community
(636) 537-4488
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What if We Need to Contact You?
It is important to maintain your account information and keep your contact info up to date. In the excitement of changes, it is easy to forget. Are you planning on moving soon? Don't forget to update your address. Have you had a recent name change? Please let us know by visiting one of our branches and provide supporting documents. If you have a new email address or phone number, we need to have that too, so we have the best way to contact you with critical, non-marketing updates or information.
To update your address, phone number, or email address, you may do so a number of ways:
- Using Online Banking
- Login to online banking
- Click the gear icon on the top-right
- Choose My Settings
- By phone or Online Chat
- You must have your audio/phone PIN. This is not the same as your debit card PIN.
- Call our Information Center at 636-728-3333.
- Chat live with a representative by clicking Louie at the bottom of our website.
- In person
- Visit one of our locations
For additional details, view our help page.
Would you like to update your beneficiaries?
You may call our Information Center to request a form that will be securely emailed to you. You may also visit your nearest branch. For more details, click here.
Online Form
We always love to hear from you. Please reach out with any comments, questions, concerns (or compliments!) and we’ll get back to you as soon as possible.
Please Note:
We are unable to provide sensitive account information via unsecured email correspondence.
If you are a current member needing assistance with your account, you may use our Live Chat service or email us securely by logging into your online banking and selecting 'Support' in the upper right hand side.