What is Mobile Banking?
Mobile Banking allows you to view your account balances and history, pay bills, deposit checks, make transfers and more from a mobile device such as a smartphone or tablet. This allows the convenience of managing your finances anytime, anywhere without a trip to the credit union or sitting in front of your computer.
How do I access First Community Mobile Banking?
In order to access First Community Mobile Banking, you need Online Banking access (a valid User ID and password) and a mobile device with an Internet connection. Simply download one of our dedicated apps from the iTunes store or the Google Play store, or enter First Community's Mobile Banking URL – https://m.firstcommunity.com - into the browser of your Internet-enabled wireless device, and then log in using your Online Banking credentials.
Which mobile devices are supported for First Community Mobile Banking?
All of them! You can access First Community Mobile Banking from any Internet-enabled device.
How does First Community Mobile Banking handle Security?
First Community Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, Digital Insight's servers and First Community's Web servers and are encrypted using the Secure Socket Layer (SSL) layer. Mobile Banking has a built-in session timeout after five minutes of inactivity. This protects you in the event you forget to logout of your Mobile Banking sessions.
Is there a fee to use First Community's Mobile Banking?
No. First Community's Mobile Banking is free of charge. **Note: You may be charged text messaging and/or access rates depending on your carrier. Web/Internet access is needed to use Mobile Banking. Check with your service provider for details on specific fees and charges. First Community Credit Union is not responsible for these fees, and will not refund wireless data charges incurred.
Can I use First Community Mobile Banking if I don't have an Online Banking account?
No. You must have an Online Banking Account Number and Password in order to use Mobile Banking.
What First Community Online Banking services does First Community Mobile Banking include?
First Community Mobile Banking includes the following Home Banking services:
Loan and Deposit Rates
Find Branch Locations
Find ATM and CO-OP ATM locations
Account Transaction History*
View Pending Bill Payments**
Cancel Pending Bill Payments**
View Bill Payment Histories**
NEW! Deposit Checks***
NEW! Purchase Rewards
*You must be signed up for Online Banking to use this feature.
**You must be signed up for Online Banking Bill Pay to use this feature.
***Access to mobile deposit subject to Credit Union approval
What happens if I get locked out of First Community Mobile Banking?
As with First Community Online Banking, you must contact the Member Service center to have your account unlocked.
Who do I contact for help?
Members can reach an FCCU representative in the following ways:
By chat at www.firstcommunity.com
By phone at 636-537-4473 or 888-251-4310
First Community Credit Union
P.O. Box 1030
Chesterfield, MO 63006
ATTN: eCommerce Department
Who is First Community's Mobile Banking provider?
Digital Insight powers First Community's Mobile Banking. For more information on Digital Insight, visit their website at www.digitalinsight.com.