Online Banking

Funds Transfer

Now you can transfer money to and from your accounts from other financial institutions, and send money to any person through their email address or mobile phone number. First Community offers this innovative service to our members.

Enjoy greater convenience by scheduling transfers any time of day or night— even when the credit union is closed—for little to no fee. And because the service is offered within EXPRESSnet, it is safe and secure.

Funds Transfer
Summary
  • Innovative service exclusive for our members
  • Transfer money to and from other financial institutions:
  • Banks, credit unions and investment firms
  • Two services available:
  • External Funds Transfer (transfers with your accounts at other institutions)
  • POPmoney (Pay-Other-People Money)
  • Fast, safe and secure through EXPRESSnet
  • Small fee for external funds transfers
  • Incoming transfers are free

Need to know more? Check out the Frequently Asked Questions tab.

Read the Funds Transfer Terms and Conditions.

IMPORTANT: Please note that the service provider stipulates that the first name on the external account MUST match the first name on the First Community account in order to transfer funds between them. If you have any questions about this please contact our eCommerce department.

FAQs

Please note that the following FAQs are just a summary of the most frequently asked questions. For a complete list of questions and answers, please use the respective Help links located within each product's application in EXPRESSnet.

External Funds Transfer FAQ

What is external Funds Transfer?

Funds transfer is a service offered by FCCU that allows you to transfer funds to and from your own personal accounts at other financial institutions.

Who is eligible to use external Funds Transfer?

All FCCU members using EXPRESSnet Online Banking are eligible to use Funds Transfer. Please note that the service provider stipulates that the first name on the external account MUST match the first name on the First Community account in order to transfer funds. If you have questions about this, please contact our eCommerce department.

How do I sign up for Funds Transfer?

Log into EXPRESSnet Online Banking and click on Payment Manager. Select the Transfer Funds link and choose "Transfer Between My Accounts" To add personal accounts from other financial institutions select Manage Accounts.

What accounts can I use with Funds Transfer?

Once enrolled all eligible accounts at FCCU will be enabled for external Funds Transfer. You may add checking, savings and money market accounts held at any commercial bank or credit union nationwide that can accept ACH transfers. You may also add accessibility to most of the nation's largest brokerage companies.

How do I verify external accounts to be added to the service?

One of Two Ways:

  • Online Verification. Online verification will be available if CashEdge has a relationship with that financial institution to perform the login function. You will enter your login credentials (userID and password) for that bank or credit union. If this option is successful, the account will be enabled immediately. If it is not successful, or if online verification is not an option, you must complete the Trial Deposit method.
  • Trail Deposit. Two (2) small random credits and one debit (equal to the sum of the credits) will be made to the account that is being added. You will need to verify the amounts of these deposits in order for the account to be added to your external accounts list.

How many accounts can I add?

You may add up to five (5) external accounts to your Funds Transfer account list.

Can I send funds to a foreign country?

No, you can only send funds to accounts located within the United States.

Are there any fees associated with the service?

All incoming transfers to your FCCU account are FREE. You may send funds from your FCCU accounts for a small processing fee. Standard transfers (3 business days) are $3 per transfer and Next Day transfers (1 business day) are $5 per transfer. Any transfer greater than $2,000 is $5 and takes 3 business days to process. Please see the credit union's Fee Schedule for additional fees and information.

How long does it take to send funds?

Standard transfers will arrive 3 business days after the send date. Next Day transfers will arrive 1 business day after the send date. Please note that all external accounts must qualify for Next-Day service before you can use the service.

What are the qualification rules for Next Day service?

Next day transfers are immediately available to each FCCU account registered for service. But, in order to use Next-Day service, the external account must also be Next day eligible. For non-FCCU accounts to qualify for Next-Day service there must be no NSF activity related to your use of Funds Transfer. You must complete at least one $500 transfer from the external account to be enabled, and this transfer must have been done at least 60 days in the past. Additionally, for Inbound Next-Day transfers, the FCCU account must have an available balance of $750.00. For a Next-Day Outbound transfer, the FCCU account must have a minimum available balance of $750.00 after the transaction is executed. Any NSF activity stemming from your use of the service will revoke the Next Day service privileges.

How do I qualify for High Limit Standard transfers?

All FCCU accounts will immediately be available for High Limit Outbound transfers. To make an external account High Limit eligible, you must transfer at least $1000 from the external account to a FCCU account, and then wait 60 days. Once your account is qualified, you will automatically see your limits increase. Any NSF activity related to the service will revoke the High Limits privileges.

What are the Daily and Monthly transfer limits?

  • Limits with Standard Service (3 business days)
  • Inbound & Outbound per day: $5,000
  • Inbound & Outbound outstanding per day: $5,000 (from one or more transfers)
  • Inbound & Outbound per month: $10,000 (rolling 30 days)
  • Higher Limits with Standard Service (3 business days):
  • Inbound & Outbound per day: $15,000
  • Inbound & Outbound outstanding per day: $15,000 (from one or more transfers)
  • Inbound & Outbound per month: $25,000 (rolling 30 days)
  • Limits with Next Day Service:
  • Inbound & Outbound per day: $2,000
  • Inbound & Outbound outstanding per day: $2,000 (from one or more transfers)
  • Inbound & Outbound per month: $5,000 (rolling 30 days)

When will the funds be debited from your account and received by the receiving account?

For a Standard transfer, funds will be debited on the third business day following the date the transaction is submitted, and credited to the receiving account that same day, unless the debit funds are not available, in which case the credit will not be released. Next Day transfers will be debited and credited 1 business day after the send date.

What if I do not have sufficient funds in my account on the send date?

An account level suspension occurs when the first transfer fails due to insufficient funds (NSF); however, a second attempt will be made to complete the transfer, and if successful, the suspension is lifted. You will receive an email on both attempts. You will also be liable and responsible for an NSF fees associated with the failed transfer attempts.

A User level suspension occurs when you have two NSF's on record. This suspension can only be lifted after 60 days and requires a written request, and is subject to analysis, review and approval by the Risk Management team. You will also receive an email when this type of suspension is placed.

How do I unsubscribe from the Funds Transfer service?

If at any time you wish to discontinue your use of the service, you can "unsubscribe" by click on the Edit Your Profile link at the top of any page, then click on Unsubscribe and confirm your request. Or you may contact an eCommerce representative at 800-767-8880.

Who do I contact if my Funds Transfer account is suspended or I need help?

Contact Us through our quick and safe online contact form and one of our specialists will get back to you promptly. You can also call (636) 728-3333 or 1-800-767-8880 and ask for the eCommerce Department!

By mail:

First Community Credit Union

P.O. Box 1030

Chesterfield, MO 63006

ATTN: eCommerce Department

POPMoney FAQ

What is POPmoney?

POPmoney stands for "Pay Other People Money" and is a service of FCCU's EXPRESSnet Online Banking that allows you to send funds to someone electronically via their email address, mobile phone number, or directly to their bank account. Now, sending money is as easy as emailing and texting!

Who is eligible for POPmoney?

POPmoney is available to all FCCU members who use EXPRESSnet Online Banking.

How do I sign up for POPmoney?

Log into EXPRESSnet Online Banking and click on Payment Manager. Select the Transfer Funds link and choose "Pay Other People". You will complete a registration form. To begin sending money click on the link "Add a contact".

Who can I send money to?

You can send money to anyone. All you need to know is their email address or their mobile phone number. The person receiving the transfer will be able to deposit the funds into any personal banking account. You can also send funds directly to someone else's bank account. You will need to know their bank account and routing number information.

How does the recipient receive and deposit funds?

The recipient will receive a personalized notification indicating that you have sent them money. There are two (2) ways to deposit funds:

  • a. If the recipient is an FCCU member they can simply log in to their EXPRESSnet online banking account and accept the funds to deposit directly to their FCCU account.
  • b. If the recipient would like to deposit the funds into a non-FCCU account, they may do so at www.popmoney.com. They will be prompted to provide their mobile phone number or email along with their bank account information for depositing the funds.

Can I send funds to a foreign country?

No, you can only send funds using POPmoney to individuals with bank accounts in the U.S.

How long does it take to send funds with POPmoney?

You can send funds for Next Day transfer and/or Standard transfer. Your account will be debited on the first or third day, depending on the speed you chose, and the recipient will be notified on that same day that you have sent them money. The money will not be deposited to their account until one day after they "pick up" the funds.

How much does it cost to use POPmoney?

All incoming transfers to your FCCU account are FREE. You may send funds from your FCCU accounts for a small processing fee. Standard transfers (3 business days) are $3 per transfer and Next Day transfers (1 business day) are $5 per transfer. Any transfer greater than $2,000 is $5 and takes 3 business days to process.

How much can I send?

You can send up to $2,000 using Next Day transfer and up to $5,000 using Standard transfer. The minimum amount you can send is $10.00.

What are the Daily and Monthly transfer limits for POPmoney?

  • POPmoney Standard (3 business days):
  • Daily Limit: $5,000
  • Outstanding Limit: $5,000
  • Monthly Limit: $10,000
  • POPmoney Next Day:
  • Daily Limit: $2,000
  • Outstanding Limit $2,000
  • Monthly Limit: $5,000

When will the funds be debited from my account?

Funds must be available on the send date. The send date is the day the payment goes out and money is withdrawn from your account.

When will the recipient receive the funds?

It depends on the delivery speed you selected to send the payment.

Standard Delivery - 3 business days

Your contact will receive the money in 3 business days if you're sending money to someone who has used POPmoney and turned on Automatic Deposit or if you have provided your contact's bank account information.

If you are sending the payment via email or mobile, your contact must provide his/her bank account information; s/he will receive the funds 3 business days later.

Express Delivery - Next business day

Your contact will receive the money the next business day if you're sending money to someone who has used POPmoney and turned on Automatic Deposit or if you have provided your contact's bank account information.

If you are sending the payment via email or mobile, your contact must provide his/her bank account information by 10 PM Pacific Time in order to receive the funds the next business day.

What if I do not have sufficient funds in my account on the send date?

If the funds are not available on the send date, you will incur a $25 insufficient funds fee (NSF), and POPmoney will attempt to make the transaction again the following business day. If the funds are still not available FCCU will charge you another $25 NSF AND your account will be suspended by the service provider. The member will be responsible for all insufficient funds (NSF) fees.

How do I unsubscribe from POPmoney?

You can unsubscribe yourself from the "Edit Your Profile" page of Funds Transfer, or by disabling POPmoney which will also disable access to the external Funds Transfer service. Or feel free to contact a Member Service Representative at 1-800-767-8880.

Who do I contact for help?

Contact Us through our quick and safe online contact form and one of our specialists will get back to you promptly. You can also call (636) 728-3333 or 1-800-767-8880 and ask for the eCommerce Department!

By mail:

First Community Credit Union

P.O. Box 1030

Chesterfield, MO 63006

ATTN: eCommerce Department