| eStatement Frequently Asked Questions | |||
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 | What information is available through First Community Credit Union's eStatement program? Members can receive their monthly account statements free via email and our secure web site. to the top | ||
| How much does First Community Credit Union's eStatement program cost? There is no charge for our eStatement program. In fact, once you're an eStatement member, you'll be eligible to receive special credit union product offers via email. to the top | ||
| Is my eStatement account information protected from others viewing it? Yes, your information is protected with the latest security features and requires a password, that only you will know, to access the information. First Community Credit Union's eStatement program also uses 128-bit encryption security to ensure that your private information stays private. to the top | ||
| What kind of computer equipment and software program is needed to use First Community Credit Union's eStatements? You do not need any special computer configuration or software package to access your eStatements, just a computer, Internet access and an Internet browser that supports 128-bit encryption. Netscape Navigator 4.75 or higher, Microsoft Internet Explorer 5.5 or higher, CompuServe 2000, and AOL 5.0 or higher provide the security encryption required for First Community Credit Union's eStatement program.
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| What if my Internet browser is not one of the versions needed to access my account information? | ||
| How do I view my monthly eStatement? Your statement can be accessed either by double clicking on the link in the email notification or through First Community Credit Union's homepage at www.firstcommunity.com and double clicking on the "View Your eStatement" button. to the top | ||
| What if I accidentally delete my email notification that my statements are ready? Can I still view them? | |||
| What if I no longer want to receive my statement electronically? How do I stop receiving eStatements? You can switch back to the paper version of your statements at any time. Contact a credit union representative by email at estatement@firstcommunity.com and ask to change your statements back to paper. to the top | ||
| Can I have my eStatement email notification sent to two different email addresses? No, we can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to www.firstcommunity.com and click on the "View Your eStatement" button. to the top | ||
| How can I get a paper copy of my statement? You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, there are three different ways to do so:
(NOTE: You may have to adjust your printer margins the first time you print by selecting File/Page Setup from the menu bar and setting the left and right margins to .25 each) | ||
| How do I change my password if I forget it or think it has been compromised? If you have forgotten your password you may use our "Forgot Your Password" feature on the eStatement login page or you may contact a credit union representative by email at estatement@firstcommunity.com, and your password will be reset. The next time you log on you can change your password to one of your choice by using our "change password" feature located near the bottom of the Available Statements and Notices library. to the top | ||
| Is the password case sensitive? Can you use symbols, such as dashes, dollar signs, etc.? Yes, your eight to twenty character password is case sensitive and the password field supports all characters on your keyboard. to the top | ||
| Is my password for eStatements the same as my EXPRESSnet password? No. Your initial password was sent to you in your welcome letter. Once you have logged onto the system however you may change your eStatement password to be the same as your EXPRESSnet password as long as it is between 8 and 20 characters. to the top | ||
| Can joint members sign the enrollment form for eStatements? No. For privacy reasons, only the primary member can sign an account up for eStatements. to the top | ||
| Will I automatically get my credit card statements via eStatements if I enroll my account? No. Monthly credit card statements are not available at this time. to the top | ||
| How do I change my email address? One logged into estatements, select the "View Account Info" option, change the email address, and click the "Update Email" button. to the top | ||
| When, during the month, will my eStatement be available online for my viewing? Your eStatement will be available approximately the first week of the month. to the top | ||
| How long will the statement remain “online”? First Community Credit Union’s eStatements will be available online for 12 months. Statements older than 12 months will be available by contacting the credit union. to the top | ||
| Can my eStatement information be exported to other programs? Yes. First Community Credit Union eStatements can be saved as a text file and imported into Microsoft Word or another text program. to the top | ||
