Fraud Protection Service

First Community Credit Union is committed to keeping our members’ asset safe while minimizing any inconvenience protecting your accounts may cause.

That’s why First Community Credit Union works with a premier fraud protection service, (FALCON) which monitors activity on our members’ Express CheckCards and notifies us, and you, of any suspicious transactions.

What happens when fraudulent activity is detected on my card?

  • You will be contacted by an analyst to verify the transaction.
     
  • You will be asked to verify your identity, but never your entire social security number.

What if you cannot reach me?

  • We may block your card for all additional transactions.

What if the transaction is mine?

  • Subsequent purchases will not be blocked

What if the transaction is not mine?

  • The transaction will be marked as suspicious and your card will be blocked immediately.

What do I need to do?

  • Make sure First Community Credit Union has an up-to-date phone number on file at all times.
     
  • Keep First Community Credit Union’s phone numbers with you, to call us in case your card is blocked and you are away from your contact phone.

We are proud to include this level of security as part of your standard membership with First Community Credit Union.

Member Service Center: (636) 728-3333; 1-800-767-8880 Monday-Friday 8 a.m. to 7 p.m. and on Saturday 8:30 a.m. to 12:30 p.m.

After Hours and on Sunday, call: Fraud Security 888-241-2440 toll-free US; 909-941-1034 Collect /International.

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Association, a U.S. Government Agency Equal Housing Lender Credit Union website design, hosting, development and management by Vault Solutions & Services